Shipping and returns

Shipping options and charges

Available delivery services and charges are shown during checkout after the delivery address has been entered. A shipping option is only available where it is displayed at checkout for the selected destination.

In-stock orders ship within one business day after acceptance and payment confirmation. There is no fixed daily order cutoff.

Orders placed on Friday may ship Saturday. Orders placed on Saturday or Sunday ship Monday, excluding holidays.

Carrier transit time starts after dispatch and varies by destination and service. Any delivery dates are estimates, not guarantees.

Delivery address

Customers are responsible for providing a complete and accurate delivery address. Contact Source as soon as possible if an address needs to be changed. Changes cannot be guaranteed after an order has entered processing.

Orders returned because an address was incorrect or incomplete may be subject to additional shipping charges before they can be sent again.

Tracking and delays

Where tracking is available, the relevant details will be provided after dispatch. Carrier scans and delivery estimates may take time to update.

Dispatch and delivery may be delayed during holidays, the Christmas season, severe weather or carrier disruption. Destination restrictions and other circumstances outside Source Research Supply’s reasonable control may also affect delivery. Contact the team if a shipment appears lost or arrives damaged.

All sales are final

For product-integrity and quality-assurance reasons, Source Research Supply does not accept returns of products that have been shipped or delivered. Returned merchandise will not be accepted unless it has been specifically authorized by Source Research Supply.

Returns are not accepted for buyer’s remorse, ordering the wrong item, changes in research plans or other non-quality-related reasons.

Order cancellations

Orders may only be cancelled before shipment. Once an order has been processed or shipped, it cannot be cancelled. Contact the team promptly with the order number if a cancellation is required.

Shipping charges

Shipping charges are non-refundable except where the issue was caused by Source Research Supply. Any additional shipping charge created by incorrect or incomplete address information remains the customer’s responsibility.

Eligible issues

A refund, replacement or store credit may be considered when:

• the incorrect product was supplied;
• an order arrived damaged in transit;
• a product is defective because of a manufacturing or packaging issue; or
• a package is lost because of an error by Source Research Supply.

The issue must be reported within 48 hours of confirmed delivery. Requests made after this period may not be eligible for review.

Filing a claim

Contact the Source team and include:

• the order number;
• a clear description of the issue; and
• clear photographs of the product, packaging, shipping label and any visible damage.

Additional information may be requested so the claim can be evaluated.

Claim review

Claims are reviewed individually. If a claim is approved, Source Research Supply may provide a replacement product, store credit or a refund to the original payment method. The available remedy will depend on product availability and the circumstances of the claim.