Frequently asked questions
Clear answers.
Before you order.
Essential information about research use, product documentation, ordering and support.
Products and research use
About the materials.
What does “research use only” mean?
Products are supplied strictly for laboratory and scientific research. They are not for human or veterinary use and are not intended for diagnostic or therapeutic use.
Where can I find product specifications?
Available specifications are shown on the relevant product page. Review the product name, format, strength and any listed technical information before ordering.
How should products be stored?
Storage requirements can vary by material. Follow the instructions shown on the product page, packaging or supporting documentation. Contact Source before use if any information is unclear.
Documentation and COAs
Finding the record.
Do you provide Certificates of Analysis?
Available batch-specific Certificates of Analysis are published in the COA Library. Where a record is not yet listed, contact Source with the product and batch details.
How do I find the correct COA?
Use the product name or batch number printed on the vial label to search the COA Library. The batch number is the clearest way to match a product to its supporting record.
What if I cannot find a batch record?
Send the product name and complete batch number through the contact form. Including a clear description of the label will help the team identify the correct document.
Orders and support
Ordering information.
When will my order ship?
In-stock orders ship within one business day after acceptance and payment confirmation. There is no fixed daily cutoff. Friday orders may ship Saturday; weekend orders ship Monday, excluding holidays. Holidays, Christmas volume and severe weather may cause delays. See our shipping and returns policy for details.
How will shipping options be shown?
Available delivery methods and charges are shown during checkout after the delivery address has been entered. Carrier transit time starts after dispatch and varies by destination and service. Any arrival dates are estimates, not guarantees. Tracking details are provided after dispatch where available.
Can I inquire about larger orders?
Yes. Use the contact form to discuss volume availability and pricing. Include the product, required quantity and any relevant timing information.
Can I change an order after it has been placed?
Contact Source as soon as possible with the order number and requested change. Changes cannot be guaranteed once fulfillment has started.
How quickly will the team reply?
The Source team aims to respond to inquiries within 24 hours. Include as much relevant information as possible to help the team answer efficiently.