Returns & Refund Policy
At Source Research Supply, we are committed to providing high-quality research products and exceptional customer service. Due to the nature of our products, all sales are considered final. Please review the following policy before placing your order.
Returns
For product integrity and quality assurance reasons, we do not accept returns of any products that have been shipped or delivered. Returned merchandise will not be accepted unless specifically authorized by the Company.
Refunds & Replacements
Refunds, replacements, or store credit may be considered only under the following circumstances:
- You received the incorrect product.
- Your order arrived damaged during transit.
- The product is defective due to a manufacturing or packaging issue.
- Your package is lost due to an error on the part of the Company.
To be eligible for review, you must contact us within 48 hours of confirmed delivery. Requests submitted after this period may not be eligible.
Shipping Costs
Shipping charges are non-refundable except when the error was caused by the Company. Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete shipping address may be subject to additional shipping charges.
Order Cancellations
Orders may only be canceled prior to shipment. Once an order has been processed or shipped, it cannot be canceled.
Research Use Only
All products sold by the Company are intended exclusively for laboratory research purposes. Because research products cannot be verified as uncompromised after leaving our facility, we cannot accept returns based on buyer’s remorse, ordering the wrong item, changes in research plans, or any other non-quality-related reason.
Filing a Claim
To submit a claim, please contact our customer support team and include:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, shipping label, and any visible damage.
Additional information may be requested to evaluate your claim.
Claim Review
Each claim is reviewed individually. If your claim is approved, the Company may, at its sole discretion, provide one of the following remedies:
- Replacement product
- Store credit
- Refund to the original payment method.
The selected remedy will depend on product availability and the circumstances of the claim.
Contact Us
If you experience an issue with your order, please contact us within 48 hours of delivery. We will work to resolve eligible claims promptly and fairly.